Return Policy
Time Frame:
Customers have a defined period of 7 days from the date of purchase to return products.
Condition of Products:
To be eligible for return, products need to be unused, unopened, or in their original packaging. The brand may allow returns of used products if they are unsatisfactory.
Receipt Requirement:
Proof of purchase, such as a receipt or order confirmation, is required for processing returns.
Refunds and Exchanges:
Returns may be eligible for refunds to the original payment method, store credit, or exchanges for other products.
Exemptions:
Certain items may be excluded from returns, such as clearance or sale items, gift sets, or specific types of products due to hygiene concerns.
Shipping Cost:
Brands typically specify who bears the cost of return shipping, which may vary by policy (e.g., customer pays for return shipping, or it may be free for defective items).
Return Process:
Clear instructions should be provided on how to initiate a return, including any required forms or online processes.
Customer Service:
Contact details for customer service inquiries regarding returns should be available for assistance.
